I once worked for a company where the managers leveraged the Microsoft admin settings to search employee emails; understand connections between people (eg who was emailing who most regularly); and openly tracked and recorded calls, call time. As a team lead, I knew what the management was doing and was told not to worry. They were only tracking these metrics to help improve the productivity of the teams and identify areas for improvement. And, of course, leads aren’t being tracked.
The arms race of employee productivity tracking
The arms race of employee productivity…
The arms race of employee productivity tracking
I once worked for a company where the managers leveraged the Microsoft admin settings to search employee emails; understand connections between people (eg who was emailing who most regularly); and openly tracked and recorded calls, call time. As a team lead, I knew what the management was doing and was told not to worry. They were only tracking these metrics to help improve the productivity of the teams and identify areas for improvement. And, of course, leads aren’t being tracked.